Frequently Asked Questions

  1. Can I troubleshoot before calling a dealer?
    Yes. If you are having problems with your system, check the following items that apply to your situation.

    A) The total system or part of the system is not operating-- Check all breaker switches and fuses to make sure that they are not tripped or blown, make sure the thermostat is set correctly and in the proper mode selection. If inside unit is equipped with a drainline float switch, check to see if water is present at the switch bowl (located at the drainline area on the unit). The drainline can be cleared out using a shop vac by applying vacuum on the drainline exit point located near the outside unit.

    B) Weak airflow or continuous operation-- Check air filter(s) to make sure it/they are clean. Remove any obstruction at return air grille area.

    C) Ice buildup around unit piping-- Turn off system at thermostat and place towels under inside unit if possible to catch any water dripping. Thaw out coil and check items 1 & 2. If system builds up ice again, turn off system & call for service.

  2. What is the normal lifespan of a system?
    It is not uncommon to see systems getting 15 years or more of life span. Of course, several factors can make or break the operating longevity of the equipment such as providing adequate maintenance, proper installation techniques, frequency of power surges and acts of nature such as lightning strikes.

  3. Should I replace or repair my unit(s)?
    If a unit is in relatively good running condition, then making small repairs may be preferable. However, when a unit begins to cost more to repair than its actual worth, age and predicted lifespan, then replacement is recommended. Where a system has both units of the same extended age, manufacturers highly recommend replacing both units as a matched set. Better efficiencies and lower operating costs are obtained and the homeowner has the satisfaction of knowing that the system won't be breaking down any time soon, not to mention the new warranty on the units.

    Replacing only one unit on a system can be done if the age between the new and older unit isn't too great. You have to still keep in mind that the units must be compatible in capacity and efficiency range.

  4. Warranties
    Most manufactures give a base warranty of 5 years on the operating parts of the unit. This includes motors, capacitors, circuit boards, coils, compressors, etc. based on manufacturer defects. An additional 5 years can be added (10 years total) if the equipment is registered online or by phone with the manufacturer before 60 days from the installation date. The 10 year parts warranty applies to OWNER OCCUPIED RESIDENCE DWELLINGS ONLY. Parts warranties will not apply if equipment is damaged, abused, or not properly maintained on a regular basis.

    One year labor warranty is generally standard by the installation contractor. EXAMPLE: if the product part fails within one year of installation, the contractor replaces the part under warranty and labor fee is waived. This does not cover any refrigerent used.

  5. Are yearly maintenance calls considered under warranty?
    No. A yearly maintenance call is just that-- a maintenance call. A yearly check-up is generally a pretty good idea. The service technician will check out the system and note if anything unusual may be developing and be able to prevent the situation from happening